If you're a patient, caregiver, friend, or family member, you can count on us to help you find the right answers to your questions and concerns.

Didn't find what you were looking for through our search tool? Don’t worry. There are several ways to contact us:

Submit a request online
Visit www.gene.com/gene/contact/inquiries to submit your request for more information.

Give us a call
We're available toll-free at 1-866-4XOLAIR (1-866-496-5247)
Monday through Friday, 8:30 AM to 5 PM EST
In case of medical emergency, please contact your physician immediately.

Send us a letter
Write to us at:

Customer Interaction Center
Novartis Pharmaceuticals Corporation
One Health Plaza
East Hanover, NJ 07936-1080

Upon receipt of your letter, we will mail you a reply within 2 business days.

* Please allow for US Postal Service turnaround time.
Response times and hours of operation may vary during US holiday periods.